Frequently Asked Questions (FAQ)


Welcome to! We understand that you might have questions about our payment processes. Here's a list of common questions and answers to help you understand how payments work on our website.

  1. What happens when I place an order?  When you place an order, we authorize the payment, but we don't capture the funds until we ship your merchandise. This is to ensure that the payment is available when your items are ready to be sent.
  2. What if my order is canceled?  If, for any reason, we are unable to ship your merchandise, we cancel the order. In this case, the payment authorization is canceled, and you will not be charged.
  3. Why don't I see a refund in my account when my order is canceled?  You won't see a refund because the initial payment was never captured. It was just a temporary authorization to ensure the funds were available. You can check your account for any "pending" or "authorization" transactions.
  4. How long does it take to receive a refund if my order is canceled? Refunds, in the case of order cancellations, are typically processed within [your specific timeline]. The exact time can vary depending on your payment method and bank.
  5. Can I change or cancel my order before it's shipped? Yes, you can modify or cancel your order before we ship it. Please [add your specific instructions or link to your order modification/cancellation policy].
  6. How can I contact customer support for further assistance? If you have more questions or need assistance, our customer support team is here to help. Please reach out to us through [add contact information or link].